Add a new contact

New contacts can be added to your database from the Client centre contact book.

To add a new contact:

1. Go to the Client centre, by clicking on the user icon on the top right-hand corner of the Issuer centre. Then from the dropdown menu, click on Client centre.
2. In the client centre menu, click on Contacts.
3. In the top right of the page, click Add new contact.
4. Select the contact type from the dropdown menu. The Create contact wizard will guide you through the steps to enter basic information for each contact type.
5. Contact details step:
   • Individual. Enter the individual’s name*, date of birth, country of citizenship*, email address, mobile number, residential address* and postal address.
   • Company. Enter the partnership name*, country of registration*, ABN/ACN or reason for not having an ABN/ACN*, charity* and not-for-profit* status, registered office address* and postal address.
   • Trust. Enter the trust type, country of establishment, ABN or reason for not having an ABN*, registered office address and postal address.
   • Partnership. Enter the partnership name*, country of registration*, ABN or reason for not having an ABN*, regulation by a professional association/body and membership number, registered office address* and postal address.
     * Required field.
6. Tax details step (optional). You may enter the contacts tax details:
   • Individual. Enter the contact’s tax countries, tax numbers, and tax declaration.
   • Company, trust and partnership. Enter the entity’s tax countries, tax numbers, financial institution status including GIIN, Non-Financial Entity status and tax declaration.
7. Identification documents step (optional). You may upload identification and other documents, enter document reference numbers, issue or expiry dates, and mark the documents as verified:
   • Individual. Upload accountant’s certificate, source of wealth document, driver’s licence, passport and/or other ID documents.
   • Company. Upload accountant’s certificate, regulator-issued document and/or other documents.
   • Trust. Upload accountant’s certificate, proof of trust document and/or other documents.
   • Partnership. Upload accountant’s certificate, partnership agreement and/or other documents.
8. Source of wealth step (optional). For individual contacts, you may identify the source of the person’s assets and wealth.
   • Select any source of wealth options that apply.
   • To add an option not from the list, select Other, and type the source of wealth in the text input.
9. Verification step (optional). Verification may be performed for contacts. See Holder verification for more details.
10. Click Finish. You will be taken to the new contact’s contact detail page, where you can continue to enter further information, including associated contacts such as beneficial owners, trustees and partners.